Diego Ayón

Advocacy Team They work with a high volume of tickets providing information and technical support to our customers. They complement self service capabilities. They also offer Premier support, which...

A recommendation call is generally about 30 minutes, you meet with the customer, you bring with you a success plan that you've already created, and you deliver that to the customer. You just walk t...

Discovery Calls, listening is key to successDuring this calls, the focus is to contextualize all of the information you learned during prep search. Focus is not to solution anything and fight urge ...

The complete AI powered service solution, perfect blend of automation and human assistance to deliver the best customer service for the AI area.  Three essential things it does to help analyze and ...

There are two fundamental pieces of Zendesk Explore. There are the pre-built dashboards, and there are custom reports. It is designed to help customers analyze, understand and share business inform...

Self Service in Zendesk, we have 3 different options:  The help centercollection of knowledge base articles where customers can find answers The communitycustomers can connect and collaborate AI...

The Admin Center is where we can configure and adjust a lot of the configurations. It is split into different groups and each houses similar settings that are all associated with each other. It pro...

Zendesk Instances,  is a unique Zendesk environment or account, a self-contained space where customer support data, configurations, and integrations are managed. As a CSM we will work with differen...

Ray Roth: Scaled facilitation lead SaaS (Software as a Service), is:  Cloud-based software Subscription based model Vendor handles maintenance, updates, and infrastructure  SaaS vs. Traditional Sof...

Guiding PrinciplesZendesk mission is to ensure that customers are realizing the value of their zendesk investment through adoption, optimization, growth, and improved CX operations. Ultimately, eff...