How to Cancel or Modify Your Fresh Prep Order

We understand that plans change, and you may need to cancel or modify your meal subscription order. Follow these steps to manage your Fresh Prep order efficiently:

Order Cancellation:

To cancel an order, follow these steps:

Log into Your Fresh Prep Account: Use your credentials to access your account.
Navigate to Your Orders: Find the 'Orders' section and locate the subscription you wish to cancel.
Check Cancellation Eligibility: Ensure your order is eligible for cancellation, typically before the weekly cut-off time.
Cancel the Subscription: If eligible, select 'Cancel Order' and follow the instructions to confirm cancellation.
Confirmation: Receive an email confirmation once the cancellation is processed.

Modifying Your Order:

To modify your order, such as changing meals or delivery preferences:

Access Your Subscription: Log into your account and navigate to the 'Orders' section.
Explore Modification Options: Check available options for meal swaps or delivery adjustments.
Submit Changes: Select and confirm the changes you wish to make before the cut-off time.
Receive Confirmation: An updated order confirmation will be sent to your email.

Need Assistance?

If you encounter issues or need further help, please contact our customer service team. We are here to support your Fresh Prep experience.